Macarthur Adventist College

Q: How do I register?

To register, simply click the Register button on the portal home page, located in the top-right corner. You’ll be prompted to enter your email address. For security purposes, this email must match the one registered with the school. Once entered, you’ll receive a One-Time Passcode (OTP) via text to your registered mobile number. Enter the code to set up your password and complete the registration process.

My email isn’t working when registering

If your email address doesn’t match the one we have on file, you won’t be able to proceed. Please contact StudentRide at macarthuradventistcollege@studentride.com.au or call us on (02) 8112 6334 to update your details.

I didn’t receive a 6-digit code when registering my email

If you don’t receive the One-Time Passcode, it’s likely that your mobile number doesn’t match the records we have on file. Please contact StudentRide at macarthuradventistcollege@studentride.com.au or call us on (02) 8112 6334 to update your details.

Q: How do I make a regular booking for the term?

Use this if your child travels on the same days each week. In the app, tap the menu button (three lines, top left), then Make a regular booking. Choose your term, route, stop and travel days, then select morning, afternoon or both, and tap Book Now. To add the return trip, tap Additional Booking and repeat for the other time slot.

Q: How do I book a one-off trip?

Use this when your child needs the bus on a day they wouldn’t normally travel. Tap the menu button, then Make an ad-hoc booking. Choose the date or dates and whether you need morning or afternoon travel, then confirm and check out.

Q: How do I cancel a trip?

For a single upcoming trip, tap the cancel button (the no-bus icon) next to the journey on your Home Dashboard. The driver’s list updates automatically. For several days or a date in the future, tap the menu button, go to Make an Ad-Hoc Booking, select Calendar, choose your child, then select the date or date range and confirm.

Please cancel as early as you can. It keeps the driver’s list accurate and stops the bus waiting at your stop. If a booking isn’t cancelled, you may receive a notification saying your child didn’t board.

Telling your child’s teacher or phoning the College office does not change the bus list. The office can’t see or edit bus bookings.

Q: What are the cut-off times?

The app is available 24 hours a day, so you can book or cancel at any time. The cut-off is the point at which the driver’s list is finalised. After that, we can’t guarantee a change will reach the driver.

For example, if your child needs to come off Monday morning’s run, make the change in the app before midnight on Sunday. It will be picked up in the driver’s list even though our office is closed over the weekend. An email sent on a Saturday may be seen in time, but that can’t be guaranteed. For anything time-sensitive, use the app or call us during operating hours.

I’m collecting my child from College this afternoon.

Cancel that afternoon’s trip in the app before 2.00pm so the bus isn’t held waiting.

Q: Where can I find the bus routes and timetables?

Bus routes and timetables are available on our website. You can view detailed information for each route, including bus stops and departure/arrival times.

Q: What if I would like an additional stop?

Our transport service is flexible and can consider adding additional stops if there is sufficient demand and the proposed stop aligns with current routes. Please don’t hesitate to reach out to us at macarthuradventistcollege@studentride.com.au for assistance.

Q: What if my child needs different stops or routes during the week?

If your child requires travel on different routes throughout the week, you can select the appropriate routes for each day during booking.

If your child travels on the same route but needs to use different stops, please contact us at macarthuradventistcollege@studentride.com.au, and we’ll be happy to assist with your booking.

Q: What does the service cost?

Regular travel is a flat weekly rate, regardless of how many trips are taken that week. The College invoices regular travel at the start of the year, and families pay per term within the first two weeks of each term.

Q: What if I need to amend my travel arrangements before the start of term?  

Please email macarthuradventistcollege@studentride.com.au and we will assist.

Q: What should I do if the school bus is running late?

While our bus providers work hard to minimize delays, unforeseen circumstances like traffic or roadworks may cause disruptions. If the bus has not arrived, please wait at the designated stop for 10 minutes after the scheduled pick-up time. If the bus still has not arrived after this period, please contact our transport partner, StudentRide, at (02) 8112 6334.

Q: What if my child misses the bus?

To ensure a smooth pick-up, we recommend students arrive at the bus stop at least 10 minutes before the scheduled departure time. Please ensure students wait outside the car at the stop, as buses will not depart before the allocated time. However, if no one is visible at the stop, the driver may proceed.

If your child does miss the bus, parents or guardians will need to arrange alternate transportation to school. Kindly notify our Transport Team at macarthuradventistcollege@studentride.com.au if this occurs.

Cards for Boarding and Tracking

Students will be issued cards for seamless boarding and disembarking. These cards enable real-time tracking of your child’s journey to and from school. Parents will receive accurate updates and notifications through the StudentRide Parent App, providing peace of mind regarding their child’s commute.

Q: Can I see where the bus is?

Once the bus starts its run, your dashboard switches to live tracking. You’ll see the bus on a map with an estimated arrival time at your child’s stop, and you’ll receive a notification when your child boards and when they get off.