Alphington Grammar School

How do I register?

Simply click the register button on the portal home page, located in the top right corner. The portal will prompt you to enter your email address. For security reasons, this must match the email address registered with the school. You will then receive a One Time Passcode via text to your registered mobile number. Once you enter this code, you will be able to set up your password.

My email is not working when registering?

If your email address doesn’t match the one registered with the school, you won’t be able to proceed. Please contact the school at alphingtongrammar@studentride.com.au to update your details.

I didn’t receive a 6-digit code when registering my email?

If you don’t receive a code, it means your mobile number doesn’t match the records the school has on file. Please contact the school at alphingtongrammar@studentride.com.au to update your details.

Q: How do I make a regular booking for the term?

Use this if your child travels on the same days each week. In the app, tap the menu button (three lines, top left), then Make a regular booking. Choose your term, route, stop and travel days, then select morning, afternoon or both, and tap Book Now. To add the return trip, tap Additional Booking and repeat for the other time slot.

Q: How do I book a one-off trip?

Use this when your child needs the bus on a day they wouldn’t normally travel. In the app, tap the menu button, then Make an ad-hoc booking. Pick the dates and whether you need morning or afternoon, then confirm and check out.

Q: How do I cancel a single trip?

On the Home Dashboard, tap the cancel button (the no-bus icon) next to the journey. The driver’s list updates automatically.

Q: How do I cancel several days, or a date in the future?

Tap the menu button, go to Make an Ad-Hoc Booking, select Calendar, select your child, then the date or date range, and confirm.

Please cancel as early as you can. Telling your child’s teacher, or phoning the school office, doesn’t change the bus list. The School office can’t see or edit bus bookings.

Q: What are the cut-off times?

The app is available 24 hours a day and you can book or cancel in it any time. The cut-off is the point where the driver’s list is finalised. After it, we can’t guarantee the change reaches the driver.

Q: I’ve paid for a trip my child no longer needs.

Cancel the trip in the app first, so the bus isn’t held waiting, then contact us and we’ll talk you through what happens with the payment.

Where can I find the bus routes and timetables?

Bus routes and timetables can be found on this website. You can view each route in detail, including bus stops and departure/arrival times.

What if I would like an additional stop?

Our service is flexible, and we can add additional stops if there is sufficient demand and the proposed stop fits within the current routes. It’s always worth asking! Please contact us at alphingtongrammar@studentride.com.au for assistance.

What if I need different stops/routes during the week to accommodate my child’s regular travel?

If your child needs to travel on different routes, you can simply select the required routes for each day.

If they need to travel on the same route but use different stops, please contact alphingtongrammar@studentride.com.au, and we will assist you with this booking.

Q: What does the service cost?

A trip means one direction, so a return journey on the same day counts as two trips. An ad-hoc booking covers either the morning or the afternoon, not both. All prices include GST, so the price shown in the app is the price you pay. Payment is taken in the app at the time you book.

Q: When do I book, and for how long?

Bookings are made per term and cover both morning and afternoon travel. There’s no closing date to book by. You can book at any point in the term, and single ad-hoc trips can be booked one at a time if your child only travels occasionally. Everything is booked and paid for in the app.

Q: How do I cancel or give notice?

Bookings are made in advance for each term. If you cancel the service partway through a term, the full term fee still applies. The full terms are in the StudentRide app under Terms and Conditions.

What if I need to amend my travel arrangements before the start of term?  

Please email alphingtongrammar@studentride.com.au and we will assist.

What should I do if the school bus is running late?

Our bus companies do their best to minimise delays, but sometimes factors beyond their control (such as roadworks) may cause disruptions. Please wait at your stop for 10 minutes after the scheduled pick-up time. If the school bus still has not arrived 10 minutes after the scheduled pick-up time, please contact StudentRide at 03 9000 4816.

What if my child misses the bus?

We recommend students arrive at the bus stop at least 5 minutes before the scheduled departure time. As a standard procedure, we ask that students do not wait in cars until the bus arrives. Buses will not depart before their allocated time, but if no one is waiting at the stop, the driver may proceed without stopping.

If your child does miss the bus, you will need to arrange their transportation to school yourself. Please inform the team at alphingtongrammar@studentride.com.au if this happens.

Cards for Boarding and Tracking
Students will be issued cards for seamless boarding and disembarking. These cards enable real-time tracking of your child’s journey to and from school.