ACC Marsden Park Private Bus Service
The ACC Marsden Park Private Bus Service seeks to make education accessible and convenient for families in our community. Discover our comprehensive bus routes, stops, and fees. Use our postcode finder to easily locate your nearest stop.
A Safer, Greener Community!
ACC Marsden Park Private Bus Service is proud to partner with StudentRide to improve our school transport. This partnership aligns with our commitment to a safer and more sustainable future for our community.
Whether you have questions about bus routes, designated stops, booking processes, or any other aspect of our Private Bus Service, StudentRide are here to help. Visit our dedicated Frequently Asked Questions (FAQs) section within the parent portal for detailed information.
For further support, feel free to contact the StudentRide Transport Team via email at accmarsdenpark@studentride.
Pricing details and payment information can be found under the Terms and Conditions section in the Payments and Charges subsection.
We are committed to ensuring your child’s school commute is safe, reliable, and sustainable.
Best regards,
ACC Marsden Park Private Bus Service
Routes, Timetables & Map
Here you will find the routes, stops, and times for ACC Marsden Park Private Bus Service.
Frequently Asked Questions
Welcome to the ACC Marsden Park Private Bus Service FAQ section! Here you’ll find answers to some of the most commonly asked questions about our private bus services.
Need more help?
If your question isn’t answered here or you need further assistance, please don’t hesitate to contact our dedicated StudentRide Transport Team. You can reach us by email at ac
ACC Private Bus Service Hours:
Our friendly Transport Team is available to assist you with non-urgent inquiries Monday to Friday, between 9:00 am and 4:00 pm.
How do I register?
To register, simply click the Register button on the portal home page, located in the top-right corner. You’ll be prompted to enter your email address. For security purposes, this email must match the one registered with the school. Once entered, you’ll receive a One-Time Passcode (OTP) via text to your registered mobile number. Enter the code to set up your password and complete the registration process.
My email isn’t working when registering
If your email address doesn’t match the one we have on file, you won’t be able to proceed. Please contact StudentRide at ac
I didn’t receive a 6-digit code when registering my email
If you don’t receive the One-Time Passcode, it’s likely that your mobile number doesn’t match the records we have on file. Please contact StudentRide at ac
Where can I find the bus routes and timetables?
Bus routes and timetables are available on our website. You can view detailed information for each route, including bus stops and departure/arrival times.
What if I would like an additional stop?
Our transport service is flexible and can consider adding additional stops if there is sufficient demand and the proposed stop aligns with current routes. Please don’t hesitate to reach out to us at ac
What if my child needs different stops or routes during the week?
If your child requires travel on different routes throughout the week, you can select the appropriate routes for each day during booking.
If your child travels on the same route but needs to use different stops, please contact us at ac
How does billing work?
Payments for the transport service will be managed through StudentRide. Parents are required to book and pay in advance for Term 1, 2026, either for the full year or per term during the booking window, which runs from 28 January 2026 to 2 April 2026. After this period, remaining seats will be available for ad-hoc or single-day bookings from Term 1 onwards. The booking window will reopen at the end of Term 2 for final semester reservations. Payment in advance is required to confirm seat reservations.
What are the booking options for my child for the next academic year?
Full-year or Term 2: Open until 2 April 2026.
Ad-hoc or single-day bookings: Available from Term 1, starting 28 January 2026.
Term: The booking window will reopen at the end of Term 2 (26 June 2026), with communication sent to parents beforehand.
Will I still be charged if I book a seat but my child does not travel?
Yes. Once a seat is booked, it is reserved for your child and cannot be allocated to another student.
If I cancel the booking partway through a term, will I get a refund?
No. This policy ensures accurate planning for routes, stops, vehicle capacity, and associated costs.
How do I cancel or give notice for the bus service?
Bookings must be made in advance for each term. If you decide to cancel the bus service partway through a term, the full term fee will still apply.
What if I need to amend my travel arrangements before the start of term?
Please email ac
What should I do if the school bus is running late?
While our bus providers work hard to minimize delays, unforeseen circumstances like traffic or roadworks may cause disruptions. If the bus has not arrived, please wait at the designated stop for 10 minutes after the scheduled pick-up time. If the bus still has not arrived after this period, please contact our transport partner, StudentRide, at +61 (02) 8613 5349.
What if my child misses the bus?
To ensure a smooth pick-up, we recommend students arrive at the bus stop at least 10 minutes before the scheduled departure time. Please ensure students wait outside the car at the stop, as buses will not depart before the allocated time. However, if no one is visible at the stop, the driver may proceed.
If your child does miss the bus, parents or guardians will need to arrange alternate transportation to school. Kindly notify our Transport Team at ac
Cards for Boarding and Tracking
Students will be issued cards for seamless boarding and disembarking. These cards enable real-time tracking of your child’s journey to and from school. Parents will receive accurate updates and notifications through the StudentRide Parent App, providing peace of mind regarding their child’s commute.
Getting in Touch
If you need further assistance, feel free to contact a member of the StudentRide team by emailing ac
Our customer service team is available Monday to Friday between 9 am and 4 pm to assist you with non-urgent inquiries.
Download The App
The StudentRide Parent App is available on both Google Play and the Apple App Store.
ACC Marsden Park Private Bus Service
Before making a booking, parents and caregivers must read and accept the full StudentRide Terms & Conditions.
Please view the complete Terms & Conditions here: Terms & Conditions
Important – Primary-aged students:
For all students in Primary school, pick up and drop-off is face-to-face only (a parent, caregiver, guardian or Secondary school sibling must be at the bus stop).
ACC Marsden Park Private Bus Service
1. Purpose
This policy outlines the expectations and requirements for students using the ACC Marsden Park Private Bus Service. It is designed to ensure a safe, respectful, and well-organised travel experience for all passengers and drivers.
2. Using the Bus Service
2.1. Students must travel on their designated bus route as registered in the Transport Portal.
2.2. Parents are responsible for reminding their children that the School’s Behaviour Policy applies while using the bus service.
2.3. Students must follow the School’s Student Code of Conduct while on the bus.
3. Changes in Service
3.1. Any changes to a student’s bus usage—such as frequency, route, or pick-up/drop-off locations—must be made through the “Booking” section within the School Transport Portal.
3.2. ACC Marsden Park Private Bus Service reserves the right to adjust bus routes as needed, with prior notification provided to parents.
4. Charges and Billing
4.1. Bus fees are determined based on the route and stop. Parents will be notified of route charges at the start of each term.
4.2. Termly bus service fees must be paid in advance through confirmed bookings in the Transport Portal.
5. Contact Information
5.1. For urgent inquiries related to your child’s bus route during service hours, please contact StudentRide at accmarsdenpark@studentride.
6. Lost Property
6.1. If a student leaves an item on the bus, parents should contact the ACC Marsden Park Private Bus Service Transport Team at cmarsdenpark@studentride.com.
7. Student Code of Conduct on the Bus
7.1. To ensure the safety and comfort of all passengers and drivers, students are expected to:
- Be on time for pick-up; the bus cannot wait for latecomers.
- Travel only on their designated route.
- Carry their student ID card at all times. Report lost IDs immediately. Replacement IDs will incur a charge.
- Check the School website or app for updates during bad weather before leaving home.
- Be polite and respectful to the driver and fellow passengers.
- Follow all driver instructions for safety.
- Remain seated and keep seat belts fastened for the entire journey.
- Maintain a reasonable noise level to avoid distracting the driver.
- Look after personal belongings and ensure they are safely stored without causing a hazard.
- Report any misconduct or inappropriate behavior to the driver and/or the School.
7.2. Repeated violations of the Student Code of Conduct may lead to a temporary or permanent suspension of the student’s access to the Bus Service.