Scots College Private Bus Service

How do I register?

To register, open the StudentRide app and tap Register. You’ll be prompted to enter your email address. For security purposes, this email must match the one registered with the school. Once entered, you’ll receive a One-Time Passcode (OTP) via text to your registered mobile number. Enter the code to set up your password and complete the registration process.

My email isn’t working when registering

If your email address doesn’t match the one we have on file, you won’t be able to proceed. Please contact StudentRide at scotscollege@studentride.com.au or call us on +64 4 887 8876 to update your details.

I didn’t receive a 6-digit code when registering my email

If you don’t receive the One-Time Passcode, it’s likely that your mobile number doesn’t match the records we have on file. Please contact StudentRide at scotscollege@studentride.com.au or call us on +64 4 887 8876 to update your details.

Where can I find the bus routes and timetables?

Bus routes and timetables are available on our website. You can view detailed information for each route, including bus stops and departure/arrival times.

What if I would like an additional stop?

Our transport service is flexible and can consider adding additional stops if there is sufficient demand and the proposed stop aligns with current routes. Please don’t hesitate to reach out to us at scotscollege@studentride.com.au for assistance.

What if my child needs different stops or routes during the week?

If your child’s morning and afternoon trips are on different routes (for example, the Prep bus in the afternoon), one Term Pass covers both. Book and pay for one leg in the app, then email scotscollege@studentride.com.au and we’ll add the other leg for you at no extra charge.

If your child uses the same route but needs a different stop on some days, email us and we’ll sort it out with you.

Q: What does the service cost?

A trip means one direction, so a return journey on the same day is two trips. A term pass covers the whole term on that route, both directions. Queens Wharf is a morning service only and has no term pass, so trips from that stop are booked one at a time.

Card payments in the app include a 3% card fee, added at checkout. It covers the processing cost charged on card payments so the College receives the full fare, and it’s set to cover that cost only. For example, a $490 Term Pass paid by card is $490 plus a $14.70 card fee, which comes to $504.70. The College will review the fee at the end of Term 4.

Q: How do I pay?

Bookings are paid for by card in the StudentRide app at the time you book, and the total includes the 3% card fee. The booking isn’t held until it’s paid. For bookings of $300 or more, you can pay by bank transfer instead and avoid the card fee (see below).

Q: Can I pay without the card fee?

Yes, for bookings of $300 or more, such as a Term Pass. Email scotscollege@studentride.com.au before you book with your child’s name, route, stop and what you’d like to book. We’ll arrange the booking and send you the College’s bank details and the payment reference to use. Bookings under $300 are paid by card in the app.

Q: Should I choose a Term Pass or Pay as you go?

If your child travels most days, the Term Pass is usually cheaper. If they travel a few days a week or only sometimes, Pay as you go will be. In the app, a Term Pass is booked under Make a regular booking, and Pay as you go trips under Make an ad-hoc booking. A regular booking is always charged at the full Term Pass price, however many days you select, so for part-week or occasional travel, book each trip as an ad-hoc booking instead.

Q: How do I book?

Open the StudentRide app and log in. Tap the menu button, the three lines at the top left. For a Term Pass, tap Make a regular booking, then choose the term, route, stop and travel days, and whether you need morning, afternoon or both. To add the return trip, tap Additional Booking and repeat for the other time slot. For Pay as you go trips, tap Make an ad-hoc booking and pick the dates you need. Pay in the app to confirm.

What if I need to amend my travel arrangements before the start of term?  

You can change or cancel your own bookings in the app. If the app won’t let you make the change you need, email scotscollege@studentride.com.au and we’ll help.

Q: How do I cancel a trip?

Cancel it in the app before the cut-off: 11:59pm the evening before for a morning trip, or 2:00pm on the day for an afternoon trip. If you don’t cancel, the driver still comes to your stop and waits. Telling the College office doesn’t change the bus list, as the office can’t see or edit bus bookings.

Q: Do I get a credit if I cancel a trip?

If you cancel a Pay as you go (ad-hoc) booking by 8:00am for a morning trip, or by 3:00pm for an afternoon trip, you’ll receive a credit for the fare towards a future trip. If the app cut-off has passed, cancel by calling us on +64 4 887 8876 or emailing scotscollege@studentride.com.au. To use your credit, get in touch with us and we’ll book the trip for you. The credit covers the fare only, not the card fee, and needs to be used by the end of the school year. There’s no credit if a student doesn’t turn up without cancelling, and term passes aren’t credited for days not travelled.

Q: My child is unwell and it’s past the cut-off.

Call us on +64 4 887 8876. Our live service team is available from an hour before the routes start and can let the driver know.

Q: What if my child gets on the bus without a booking?

If there’s a seat, your child will travel. We’ll record the trip and contact you to arrange payment for it.

Q: When can I book for next term?

Bookings open one term at a time. Term 1 2027 bookings will open once the College confirms routes and fares.

What should I do if the school bus is running late?

While our bus providers work hard to minimise delays, unforeseen circumstances like traffic or roadworks may cause disruptions. If the bus has not arrived, please wait at the designated stop for 10 minutes after the scheduled pick-up time. If the bus still has not arrived after this period, please contact our transport partner, StudentRide, at +64 4 887 8876.

What if my child misses the bus?

To ensure a smooth pick-up, we recommend students arrive at the bus stop at least 10 minutes before the scheduled departure time. Please ensure students wait outside the car at the stop, as buses will not depart before the allocated time. However, if no one is visible at the stop, the driver may proceed.

If your child does miss the bus, parents or guardians will need to arrange alternate transportation to school. Kindly notify our Transport Team at scotscollege@studentride.com.au if this occurs.

Cards for Boarding and Tracking

Students will be issued cards for seamless boarding and disembarking. These cards enable real-time tracking of your child’s journey to and from school. Parents will receive accurate updates and notifications through the StudentRide Parent App, providing peace of mind regarding their child’s commute.