St Paul's Grammar School

How do I register?

To register, simply click the Register button on the portal home page, located in the top-right corner. You’ll be prompted to enter your email address. For security purposes, this email must match the one registered with the school. Once entered, you’ll receive a One-Time Passcode (OTP) via text to your registered mobile number. Enter the code to set up your password and complete the registration process.

My email isn’t working when registering

If your email address doesn’t match the one we have on file, you won’t be able to proceed. Please contact the school office at stpauls@studentride.com.au  or call us on +61 (02) 4713 1817  to update your details.

I didn’t receive a 6-digit code when registering my email

If you don’t receive the One-Time Passcode, it’s likely that your mobile number doesn’t match the records we have on file. Please contact the school office at stpauls@studentride.com.au  or call us on +61 (02) 4713 1817 to update your details.

Where can I find the coach routes and timetables?

Coach routes and timetables are available on our website. You can view detailed information for each route, including coach stops and departure/arrival times.

What if I would like an additional stop?

Our transport service is flexible and can consider adding additional stops if there is sufficient demand and the proposed stop aligns with current routes. Please don’t hesitate to reach out to us at stpauls@studentride.com.au for assistance.

What if my child needs different stops or routes during the week?

If your child requires travel on different routes throughout the week, you can select the appropriate routes for each day during booking.

If your child travels on the same route but needs to use different stops, please contact us at stpauls@studentride.com.au, and we’ll be happy to assist with your booking.

How does billing work?

Payments for the transport service will be managed through StudentRide. Parents are required to book and pay in advance for Term 1, 2025, either for the full year or per term during the booking window, which runs from 20 January 2025 to 28 January 2025. After this period, remaining seats will be available for ad-hoc or single-day bookings starting from January onwards. The booking window will reopen at the end of Term 2 for final semester reservations. Payment in advance is required to confirm seat reservations.

What are the booking options for my child for the next academic year?

• Full-year or first-semester bookings: Open until 28 January 2025.

• Ad-hoc or single-day bookings: Available starting from mid January 2025.

• Final-semester bookings: The booking window will reopen at the end of Term 2, with communication sent to parents beforehand.

Will I still be charged if I book a seat but my child does not travel?

Yes. Once a seat is booked, it is reserved for your child and cannot be allocated to another student.

If I cancel the booking partway through a term, will I get a refund?

No. This policy ensures accurate planning for routes, stops, vehicle capacity, and associated costs.

How do I cancel or give notice for the coach service?

Bookings must be made in advance for each term. If you decide to cancel the coach service partway through a term, the full term fee will still apply.

What if I need to amend my travel arrangements before the start of term?  

Please email stpauls@studentride.com.au and we will assist.

What should I do if the school coach is running late?

While our coach providers work hard to minimize delays, unforeseen circumstances like traffic or roadworks may cause disruptions. If the coach has not arrived, please wait at the designated stop for 10 minutes after the scheduled pick-up time. If the coach still has not arrived after this period, please contact our transport partner, StudentRide, at +61 (02) 4713 1817.

What if my child misses the coach?

To ensure a smooth pick-up, we recommend students arrive at the coach stop at least 5 minutes before the scheduled departure time. Please ensure students wait outside the car at the stop, as coaches will not depart before the allocated time. However, if no one is visible at the stop, the driver may proceed.

If your child does miss the coach, parents or guardians will need to arrange alternate transportation to school. Kindly notify our Transport Team at stpauls@studentride.com.au if this occurs.

Fobs for Boarding and Tracking

Students will be issued fobs for seamless boarding and disembarking. These fobs enable real-time tracking of your child’s journey to and from school. Parents will receive accurate updates and notifications through the StudentRide Parent App, providing peace of mind regarding their child’s commute.